email icon
Email Support
phone icon
(530) 272-4000
M-F 830-5PM; Weekend & Holidays 9AM-5PM

Existing Customer

FAQ

SBB Secondary Image

Frequently Asked Questions & Common Troubleshooting Advice

We invite you to look through our Frequently Asked Questions & Answers before reaching out to our support staff. While we would love to receive your call, our wait times can vary depending on the time of day -- we understand waiting can be frustrating. As such, we've put together a comprehensive list of commonly asked questions and issues along with their common resolution. Our hope is that our efforts here can help to get back to your internet service quicker than waiting on hold!


Join SmarterBroadband Today

Sign-up Today

Sign up with SmarterBroadband today and save $100's on your internet bill. Join us today.

Sign-up for Service
Need Support? Check out SmarterBroadbands rich articles.

Get Support/Help

Our online articles are here to help! Take a look at our online catalog of our common fixes to common problems! Click here!

Tech & Billing Support
Contact SmarterBroadband Today! Get amazing technical and billing support.

Contact Us

We are always here to help and willing to talk with you. Whether you are a new or existing customer, contact us.

Contact Our Office